Provider Connect Australia (PCA) is an initiative of the Australian Digital Health Agency (ADHA) designed to streamline the way healthcare provider organisations manage their business information. By using a single source to update details, PCA ensures accurate, consistent, and up-to-date information while reducing duplication and administrative work.
"It offers a way for us to keep our practice details accurate and updated across systems — improving how results, messages, and referrals reach the right place. That’s going to make a big difference."
- Dr Anthony Lembke
How to register for PCA
Learn more about PCA for healthcare providers and register by visiting the ADHA website.
Launched in 2023 PCA simplifies the process for healthcare organisation of updating doctor details and staff changes and sharing this practice information with key stakeholders like the National Health Services Directory (NHSD). Previously, when a healthcare provider's details changed, administrative staff had to manually update several databases, which was time-consuming and error prone. PCA addresses the problem of maintaining up-to-date and accurate provider data across various platforms and directories.
How does it work?
Healthcare providers can register for PCA and update their business information and choose to automatically send updates to their connected business partners. Over time, business partners will include funders, public service directories, secure messaging providers and more.
This means you can maintain a single master copy of your organisation’s details and your chosen business partners will automatically receive any updates.
Use Cases
Mr Smith, who manages a busy clinic, frequently updates information such as new hires or changed operating hours. Previously, each update required manual entry across multiple systems, which was time-consuming and prone to errors.
With PCA, James enters his clinic's details just once. When he adds a new doctor or changes hours, PCA automatically updates this information across all connected services like the NHSD. PCA assigns unique identifiers to each service location and role, ensuring updates are consistent and linked correctly across systems, enhancing secure messaging and reducing administrative burdens. This streamlined approach saves time, improves accuracy, and keeps everyone informed with the latest details.
Resources
- ACRRM and ADHA Webinar 22 May 2024 - Watch Recording
- PCA Flyer
- Australian Digital Health Agency’s PCA Webpage
- ADHA on how PCA works - Watch Short Video
- PCA by Laidley Family Doctors - Watch Short Video
Contact Information
- Email: pca@digitalhealth.gov.au
- Help Desk Email: help@digitalhealth.gov.au
- Phone: 1300 901 001