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Complaints

ACRRM is committed to assessing and managing complaints fairly, promptly and with sensitivity to the individuals involved. Each complaint is unique and is assessed individually on the available evidence.

We would recommend that complaints be brought to the College as soon as possible after the issue of concern happens and our staff will endeavour to deal with them promptly. Early reporting of complaints improves outcomes for all parties as resolving complaints about things that happened a long time ago is more difficult. Providing documentation related to the issue of concern may also assist in resolving the problem.

The College takes a zero tolerance approach to bullying, discrimination, sexual harassment and any other inappropriate behaviours in training and practice. If you have concerns about these in your workplace you are encouraged to seek advice and assistance. If these behaviours relate to College personnel or representatives it is appropriate to lodge a complaint with the ACRRM. If the behaviours relate to external individuals or organisations, the College may be able to provide some general guidance.

Making a Complaint:

ACRRM has a formal process for lodging complaints outlined in its Complaints Policy.

Please contact us either by phone or by filling out the form below, if you would like to register a complaint or would like advice or assistance regarding a complaint:

Phone: 1800 223 226

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ACRRM Contact

Street Address:
Level 2, 410 Queen Street
BRISBANE QLD 4000

Postal Address:
GPO Box 2507
BRISBANE QLD 4001

Freecall:
1800 223 226

Phone:
61 07 3105 8200

Fax:
61 07 3105 8299
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Support:

ACRRM encourages its members who feel affected by unacceptable behaviour in their workplace to seek support.

Options for support include:

  • General Practice Registrars Association: This group is funded by the federal government to provide advocacy services for general practice registrars.
  • Doctors Health Advisory Service: DHAS operates a telephone helpline and are available to provide confidential personal advice to practitioners facing difficulties.
  • CRANAPlus Bush Crisis Line: This phone counselling service offers support and assistance provided by a trained psychologist available 24hours/7 days a week. The service is available to all remote and rural health workers including registrars and their families that maybe in distress everyday of the year at 1800 805 391
  • Beyond Blue: Beyond blue provides free, confidential, 24-7 counselling services for people experiencing mental stress or illness at 1300 22 4636.

External Resolution

External resolution options also include direct contact with relevant government bodies such as: